Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of goqap.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
P***p –
Very good, same as description
J***o –
Excellent Product
K***D –
Perfect, just described it, and on time
I***a –
The quality is excellent, delivery is fast. Thank you to the store.
R***P –
All compatible, goods arrived before the date
Y***a –
Great brush I regret that I ordered only one set. Everything is fine. Recommend!
S***s –
Our dog never liked having his teeth cleaned until these little miracles. He’s now willing to have his teeth brushed with little fuss.
R***r –
A bit tight for my fingers. Good brushing surface, soft yet effective. I use on dogs & cats and neither mind as I assume it must feel rather nice since they allow me to brush their teeth & gums with no resistance.
G***a –
My dog actually ALMOST likes getting her teeth brushed with this!!!
O***a –
I think it would be good for a dog but certainly not a cat … which it said it could do. It is well made, soft material so looks durable.
A***o –
Product arrived on time, and easy to clean my dogs teeth with it as described. Great value for the price.
M***U –
Product arrived as described. It does its job. Reasonable price.
U***r –
My golden-doodle puppy is a voracious chewer and the finger brush is just what he needs to hold up to his sharp baby teeth. He loves the flavor of the toothpaste and looks forward to “brushing time”!
A***i –
Clean, easy to use!! Soft silicone!!
O***a –
Kinda snug on your finger but simple to use and helpful when first brushing your pets teeth. These helped significantly to be able to get to the back of the mouth because she just chomps down on a regular toothbrush and you can’t get anywhere. This gives you much more control and chomping down on your finger doesn’t hurt.
E***n –
Cool, soft, comfortable. In the case has not tried yet, hope the dog will like
J***s –
I bought this after reading someone else’s review. I have small fingers and so does my husband, we can barely insert our index finger in this but not to where it’s non functional. Sometimes it’ll slip off the finger because it’s already at the tip. I’m super glad we bought this though.
M***k –
This is a good starter toothbrush. This finger toothbrush fits well on my fingers but does not really even fit on my husband’s pinky finger. I do really like the cases that come with the tooth brushes.
G***g –
Clean, easy to use!! Soft silicone!!
A***k –
Soft silicone. Very good quality and fast shipping!
S***H –
I tried other brushes and struggled to make it work. But these soft brushes, my puppy didn’t mind at all.
V***a –
Great item. As in the description. In action not tried, but looks qualitative. Good store
J***k –
The bristles are very soft and non-irritating. My kittens tolerate it well enough. The brush seems very durable as well. I’ve had it for at least 3-4weeks and I’m still using the same brush. Perhaps when my kittens are older, there will be more wear and tear. For now, though, these brushes seem very durable. The only downside I can see is that anybody with thick fingers might have a hard time putting this on. Thankfully, my index finger fits(snuggly) and doesn’t come off during brushing. It’s a bit of a hassle to pull it off, but it comes off easily if there is water or soap. I would purchase again
C*** –
Normally, I have a hard time cleaning my small dogs’ teeth. For the first time, my dogs did not run from me when I put the toothbrush on my finger, they were actually trying to take it off my finger. I’m not sure if the toothbrush texture attracted them or some flavor on the toothbrush, but my dogs allow me to use this brush on them.
O***o –
It’s ok. Little big for maltanese but works good. Highly reccomended;)
N***a –
My dogs, are still getting use to it.
R***r –
Comfortable thing, and the dog likes to bite it! Especially with delicious dog toothpaste 🙂
I***a –
A good brush, took for Spitz, read that these are better than children’s and brushes for dogs, the Spitz mouth is small. These cheeks can be cut and twisted, do not hurt the gum
E***y –
I like it… more important my dog likes it. He doesn’t want me to brush his teeth but he’ll let me put my finger in his mouth. He’s a pretty smart dog but he hasn’t figured out what I’m doing in there with that little rubber finger. Slides easy on my fat fingers when wet. Cleans easy. Durable product. Dog thinks I’m a little weird but he loves me. I’m happy and his teeth are clean.
G***a –
Found that fits any finger, is good for brushing teeth yes have buy a toothpaste dogs now, is amazing, the bristles are soft and not hurt the gums dog. Slow to arrive because of Corona
A***G –
My dog actually let me put this finger toothbrush with toothpaste in his mouth. That’s a first. So I love this product. Now I don’t feel so guilty about not brushing my dog’s teeth! The toothbrush stays on my finger well and the toothpaste must taste good to my dog. He seemed to like it a lot. Yay!!!!!