Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of goqap.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***m –
Looks beautiful on my black cats.
J**n –
Very cute colors! Highly recommend!
R****d –
Looks great!
N***l –
We have had this for a few months now and no matter how much they scratch at their collars they will not shred. We have gone thru so many over the months cutting off the shredded fabric of others.
K****n –
This collar is very durable, my outdoor cat is black and he wears the yellow collar. It stands out against his fur. He has not slipped out of it or left any claw marks on this collar like he has with other collars we have purchased in the past. I’m completely satisfied with this product.
S***n –
Really like the collar. Will purchase more to keep on hand for the future. Very satisfied with this product.
G****e –
These are the best breakaway collars I’ve found yet! The cat that adopted us (and is pretty much an outside cat due to that being his natural state) is a bush ninja and every collar we tried on him went missing within a day. However, this collar has prevailed! He still has it on! It’s been months. We finally trusted the collar enough to put his ID tags on it. It’s a pretty sturdy, fabric collar although fraying/etc is definitely to be expected if your cat goes outdoors. Fantastic buy. If we ever go through the three provided, would buy again.
T****a –
I bought these bc our cat is indoor outdoor and it’s springtime, which means half the yards in our neighborhood look like scenes from Bambi. The last thing I want is my cat’s mugshot on the neighborhood Facebook page with an accompanying, “Whose cat just senselessly murdered all the baby bunnies and chipmunks and left them by my back door?!?” It makes for an uncomfortable time.
I needed something that would warn the poor creatures a predator higher on the food chain was nearby. Hence the need for the bell. I also needed something which would break away if it really got stuck, but not if my cat was scratching her ear. I don’t want my cat hanging her self in the forest now that she can’t murder innocent critters.
There’s a reflective ring. The bell is not overly loud so I don’t think it will become annoying indoors. It’s loud enough I think creatures in nature should be able to hear it and save themselves from the natural order of the food chain.