Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of goqap.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***a –
Item arrived on time as stated and is exactly as described! Thanks so much!
T***d –
It’s the only toy my dog will play with – I think she likes it on her teeth!
J****n –
I think the toy is amazing! I like the color and it seems durable, but my dogs didn’t like them….they ignored them.
B***y –
Dog’s love the toy! But I think it would be much bigger, not a significant con.
C***e –
This product was exactly like the favorite one our dog loved and lost. She is a tough chewer and loves getting her treats out of this toy!
G***e –
My two dogs – a 9 year old black lab mix and a 7 months old black lab mix love this thing. They start drooling and jumping when I pick it up to fill it with dog food. My older dog (who is exceptionally smart) goes through it within 3-4 minutes. My younger one takes her time and it keeps her busy for up to 8-10 minutes. Also, It is made from durable material and the paint doesn’t peel off.
K***e –
This is probably the best dog toy I’ve bought for the money. The Frog is sturdy and even hold up to aggressive chewers. Also, the side slits are perfect for inserting small treats and it keeps the dogs entertainEd trying to pick them out. Its a play toy and treat toy in one and you cannot beat the price. I would definitely recommend this.
S****n –
This frog kept my pit bull occupied until she had released every single treat. She is a hard chewer and only managed to rip off a couple of the rubber teeth in the process. My terrier mix was baffled by the frog, however, and fled for his split elk antler. To each their own, but I would recommend this product.
L***y –
I bought these to give my dog something to do while I’m stuck at home. I have a bunch of different food toys and like to rotate through them to exercise her brain in different ways. This one is great because it doesn’t require a ton of food but takes her a little bit of time to work through. It’s about the size of a baseball, and I love that I got two of them. Very easy to clean by running under water. I also throw them in the dishwasher if needed. My dog is a little shark but so far she hasn’t chewed this toy up or ripped anything off of it other than the treats!