Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of goqap.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***a –
Excellent product! I’m very impressed with this concept. I have 3 cats right now, and one idiot will pee outside the box if I put too much litter in. In the past it would make a mess. And cat urine is horrible. I was worried when I first saw the urine on this Matt, but carefully moved it outside, rinsed with a house threw some dawn and bleach on it, let it sit for 20 min, and rinsed it again. I then left the Matt outside over night hanging upright to drip dry and it was perfectly clean the next morning. Seriously can’t beat how easy it is to clean up. It empties easily with dry litter, and collects it with ease. I have way less tracking out of my laundry room with litter. I’m actually disappointed I haven’t had this product longer. Because my life would have been a lot easier. From here on out, I will always own one of these. Hands down, best pet product I have ever owned.
C***e –
It’s definitely a durable litter mat. However sometimes my cat would pee on it making it a pain to have to take outside and hose off, which isn’t an option in the winter months. If that wasn’t an issue then yes this would be a fine mat. But I ended up replacing this with a machine washable mat to make life easier.
J***r –
I love this mat! It did come folded but a quick heating with the hair dryer along the folds and it lays flat.
H***a –
I would give it 10 stars if I could! Moxie and a new kitten just walk over it like it’s not there and it collects all litter.
D***a –
This is my first tracking mat so I tried to pick one that was good and also affordable. I like that I no longer step on litter or have to constantly sweep litter. It falls in between the holes and I just empty every few days back into the litter box.
A***a –
I have tried so many systems and mats for litter. In a new phase of trying out new products because I’m spending way too much time handling litter mess with an aging cat. The highlight of this item is ease of cleaning. Clumped litter that clogs the holes is easily rinsed off. The two parts separate really easily. The reason for four stars is it takes a few tries for me when I slide the 2 pieces back in place and the odd shape, it would be nice to have a tapered end that goes under the litter box.
M***a –
This tray traps some of the litter from my 2 cats paws as they pass over it, but the rest ends up on the floor as soon as they step off the tray. The attached picture is after being in use for just a few hours! The tray design actually seems to work pretty well, it’s just too small to be effective. The tray is much easier to clean than typical rubber litter mats, which is a plus. On the other hand, because it’s made from a hard plastic it easily slips and slides if you don’t wedge it into place. I’m already putting this away and going back to the rubber mat I previously used.
J***r –
Exactly what my apartment needed! These work great and my lazy ass can go long between cleaning them because of how deep they are without my entire apartment getting full of sand.
W***s –
Exactly what I needed to stop my cats turning my bathroom in to a giant litter tray.
This mat is brilliant.
A***k –
Had my doubts that this would be able to capture wood pellet litter (as opposed to Catsan’s smaller pieces) but it’s great, then just hoover as you go along. Significantly reduces litter being spread beyond the litter tray.
K***k –
Does the job much better than most litter catchers on the market.
My cat doesn’t seem deterred about stepping on it and tracks less litter around the house. Not yet sure how durable it is.
A***t –
So far, so good. It’s hard to expect much from litter trappers especially when you have a cat who is number one skill seems to be tracking litter. I do like but it’s not a flimsy mat, but we’ll see how it holds up over time. Frankly, I think these are all overpriced, but it’s better than nothing.
O***k –
Placed the mat next to the cat litter box. It catches the cat litter easily off the cats paws. Super easy to clean although I just hover it when I empty cat litter. Pretty decent for that money.
O***o –
Harder plastic but that’s fine with sharp cat claws. Putting a puppy pad is hard since I wanted folded edges for no runoff’s. But doable I recommend a small pad not larger. So far so good 🤔👍🏻 Wish it was wider but that’s ok A free a week or so I am finding my cats use box less but pee on this . Strange
C***e –
Being honest, we had four litter mats, all of which have this easy clean slide out tray function—this one made the fifth. We have 3 messy cats and use a Litter Robot. They usually jump out of it and get out of the room ASAP instead of hanging around near the mats to get the litter off their paws. This is the first of these mats we’ve had that is clear plastic instead of a more pliable, rubbery/foam material. It’s very slick, so don’t accidentally go stepping on it! I think it works just as well as the other mats for litter trapping but the surface area is much smaller than those. If I only had to have one type of product, I would definitely choose one of the larger and more pliable mat versions of this product. But the one advantage I can see from this one is that when I go to pick it up to empty it out, it’s easier to pour into the trash bag. The other mats lose their shape when you pick them up and can be more difficult to empty into a small area (such as a small trash bag or small trash can opening).
M***l –
Great idea
Saves on the cleaning up from the mess my cat loves to make
L***a –
Definitely a very good choice. We have a carpet and having to do daily clean of leftovers was a nightmare. Since we bought this the sand goes straight the wholes on the matt which is then emptied easily without making a mess and the cat loves it!
S***k –
Placed this cat litter mat in front of the kitty litter and I can’t believe how much litter it’s catching. It’s stopped it being spread over the floor and cleaning it up is very quick. The mat is made from good quality materials and it’s soft enough for the kittens to not mind walking on.
J***o –
Holds the litter well and reduces tracking on the carpet. Would recommend to cat owners.
Y***e –
Excellent…. no more stepping on stones in the bathroom 👍
K***r –
This is a good mat for catching litter such as Catsan. Litter does not get dragged around the house. It is also very easy to clean. I just lift it up and shake it out. I would give it five stars if it was perhaps a little bigger or wider.
A***n –
Genius mat. Absolutely, totally, incredibly and most certainly recommended! 😉
Manufactured to a very high quality.
A***a –
This is great for trying to keep litter in the tray and not on the floor. I could do with it being a bit bigger, but good value so will order another one
K***j –
This arrived promptly – it took a while to get it to lay flat but we followed the instructions included & it’s fine. Seems to be doing the job it was intended for.
M***z –
The mat does what it should, and seems to be good quality, but it took a few days to flatten as it arrives folded. Myu cat actually enjoyed sleeping on it when I had it on the floor waiting for it to be flat. Maybe it should be rolled for transport.
D***r –
Great product. A must for anyone with laminate or wood floors. This does a brilliant job of catching 90% of the litter my 3 cats drag out of their trays. Very easy to empty and clean and when it’s on the floor, it isn’t as much of an eyesore as I’d initially expect.
P***r –
Decided on this item as had the same features as the slightly more expensive versions and the cheeper ones didnt look like they would work for me. The cats are happy with it and the honeycomb structure catches the wood pellets as I was hoping. The top layer is made from an eva type material so it’s quite soft and spongy Really easy to clean I spray with bathroom cleaner and shower it all off in the bath when needed. My bathroom floor stays so much cleaner now the wood dust and pellets stay mostly contained in the mat. I think that if I was using fine grained clay or corn litter it would be even more efficient (I knew that the pellets.wpuld be a bit big for the design but it makes a big difference) I would reccomend this without hesitation 🙂
A***s –
This mat certainly catches a lot of the litter that would have been dragged around the house, however, it doesn’t catch most of the larger wood pellets. Thankfully though it is very easy to tip these back into the litter tray. It may not be perfect but it has saved us a lot of clean up.
D***d –
I don’t know how I managed to live without this mat for so many years! One of the best purchases ever.
I admit, I don’t always leave reviews. I do only when I have a terrible experience and I want to warn other customers, or then an item goes far beyond and above my expectations, and this is the case for this article.
It’s washable, doesn’t leak if there are “accidental leakages” when my cats aim poorly and it catches the litter. Super item!
M***a –
Like most of you I was fed up with litter being dragged all across my wooden floors, having to hoover 2-3 times a day in an attempt to keep on top of it.
With this mat it’s now much better. The holes are big and all the litter which comes out of the box drops onto the mat below so there is no litter left on the surface and therefore less for my cat to spread as he walks away.
There is still a few bits of litter which escape onto the floor and cling to my cat’s paws but I’d say at least an 85% reduction compared to before.
Haven’t cleaned yet but it’s study and a rinse and wash under the shower should be fine. And emptying caught litter just ‘paws’ straight back into the box.
My cat isn’t put off by the mat either, he jumped straight on it to investigate and seems happy to walk on it to and from the loo.
G***l –
This mat works. It traps almost all the litter the cat scrabbles out (unless she really goes wild) and it collects what she brings out on her paws. No more litter crunching underfoot or being tracked onto the carpets and it protects the floor if the cat misses the tray – sometimes the bum end hangs over the side.
It arrived folded but a couple of nights under the mattress flattened the creases.
It’s easy to wash and it dries really quickly – water just runs off it.
I’d definitely recommend this to anyone who has a litter tray.
E***s –
After being fed up with litter being strewn all over the room we bought this and were delighted it does the job perfectly.
It is lovely and wide so it covers the entrance to our oversized litter box and the deep holes seem to catch all the litter.
The best thing is to empty it you simply open it up and then can tip the litter back into the box.
The room Is now much cleaner and no more uncomfortable sensation of walking on cat litter!
M***v –
Big, could be more choosing in size.
Love how small bits fall trough and then can be put back.
Only one consern wupld be not easy tonclean if cat piss on it. But ita sturdyband I guess can be washed with hose.
Y***a –
We were looking for a solution to our cats spreading the cat litter around the house. This mat fulfills its purpose. The litter stays in the holes of the mat as the cats walk across it. You can easily open the mat on one side and empty the cat litter.
E***a –
Being the owner of probably the World’s fussiest cat, (who seems to prefer to remove the top layer of litter every time he wants to use his tray) I was used to treading on litter whenever I passed.
But no more !!!!
Where has this mat been all my life? Now I can walk past safely and just empty out his “work” every day or two… Fantastic.