Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of goqap.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***d –
Great Christmas collar
F****r –
Great product!! Looks beautiful on my pup!
W****c –
Thick and well made. Certainly looks like it will do the job. Very nice bright colors as well. Excellent value for me.
K****n –
Nice, but medium size is small for my dog. I want to try another.
L****n –
Super cute love them. Collar is small enough to fit a 8 week old large breed puppy
H*****l –
So pretty! Just what I wanted. Soft to the touch material. Seems sturdy although it’s on a tiny puppy and isn’t testing its durability. But I love it.
B****a –
I love this collar, and my dog has gotten many compliments from other walkers. It is very durable. I choose to soak it in soapy water at night for a few hours and wash it by hand, then hang it over my fan, so that it’s dry in the morning. It is very strong, and I think it’s cooler around her neck than a leather collar. She is a VERY strong dog, and after 6 weeks of use every day, I find it superior in quality!
T*****a –
Honestly I am extremely happy with this collar. I figured it’s quite a bit cheaper than a lot of collars on the market, especially with the designs, so it might not be that great. I was especially nervous about the latch because my pit is STRONG.
But: This is a GREAT product! I haven’t had one issue with the latch and Maddie has pulled on it pretty forcefully SEVERAL times and it never comes undone. The design on it is so colorful and beautiful, great bright colors. I have had it for a few months now and there is no fraying anywhere on the collar.
I will DEFINITELY buy again!
O****t –
Gorgeous plaid collar and leash set for my chocolate lab. We got the Large, and it’s perfect. He isn’t full grown yet, but there is room for him to grow. He looks so fancy in this collar. It is soft but thick and sturdy. The buckle is good quality.